FAQ – DanielDMusicStore

FAQ

Is it safe to put my credit card number into this website?

All personal information is confidential/private. We will never share your information with any third party site.

 

I have a gift card or discount code, how do I use it?

If you get a discount code for example for subscribing to our newsletter, please copy this code and paste it in the field Gift card or discount code on the checkout page.

Please note, you can only use one discount code per purchase.

We are not able to grant discounts after your purchase has already been completed.

 

Where is my free download?

The download will be sent to you via email after your purchase. Please allow a grace period of 1 hour until you receive your download.

If you didn't receive your download please send your name and 4-digit order number to DanielDMusicStore@yahoo.com

 

How do I open a download on my device?

Your download will come in the format of a zip file, which includes the mp3’s. Because of the structure of this file, ideally it is easier to open it on a computer or laptop.

If you use an Android device you can extract the file on your phone and save the music.

If you use an iOS device or some other handheld devices you may need to download the file to your computer and transfer it to your phone.

For further assistance youtube videos might be helpful due to the different devices.

Youtube

 

How long will it take to get my order?

CD’s usually process within 48 hours, after that shipping normally takes up to 5 days.

Other articles may take up to 5 days to process. After that shipping normally takes 12-20 days.

 

How can I track my order?

As soon as we are ready to ship your order we will send you an email with the USPS tracking number. It may take up to 24 hours before tracking information is updated on USPS.com.

If you have an account your tracking number will be visible in your account after you log in.

 

My order arrived incomplete. What happened?

Sometimes items come from different suppliers. In that case your items will be shipped separately and may arrive at different times.

 

My order arrived damaged. What should I do?

If your order arrived damaged please contact us via email at DanielDMusicStore@yahoo.com

 

I would like to return my order. How can I do that?

If you would like to return your order or part of your order, please read our Return Policy on the bottom of the website and send your items back to:

DanielDMusicStore

P.O. Box 40415

North Charleston, SC 29423

 

Where do we ship?

We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to P.O. boxes and APO/FPO/DPO addresses.

We also deliver overseas to Canada, Netherland, Germany, UK and New Zealand.

 

MEMBERSHIP 

How do I use my benefits?

After signing up to become a Member you will receive an email to create an account with the store page (if you already have an account, don't worry about that). Once you have done that you are able to see the Members Only Collection where you can find the link for the DanielDMusic App and you are able to access all of Daniel D.'s Music under the Music tab. Concert discounts are available after the 30 day trial.

Trial Period

Once you have signed up for a Membership you will get a 30 Day Trial Period. If you cancel or your payment is suspended, and you will sign up a second time you will not be eligible for another trial period. Payment will then be drafted immediately.

Suspended Payments

If you can't access the Downloads or other Membership benefits on the website, please make sure that your payments are on track. If you have suspended payments, your access will automatically put on hold until payment is made.

How do I use my Membership Card at Daniel D. Concerts?

If you decide to continue with the Membership after the 30 day trial period, your Membership Card will be mailed to you approximately 6-8 weeks. You will then be able to use the card. 

Unless otherwise stated, Membership Cards only work at concerts DD Productions, LLC hosts. To get a discount or possible upgrade you would need to purchase the ticket in person (unless otherwise stated) at the venue when you show your card and be beyond the Free Trial stage..  One discount per Membership Card. Please always contact us if you are unsure before you purchase a ticket.

Manage Membership

If you would like to cancel your Membership, please log in to your store account and go to Manage Membership

Refunds

If you have signed up for a Membership and decide not to continue, this current months payment will be charged. If you are on a quarterly or yearly plan, your payment will be prorated and the remaining amount will be refunded. Other fees may be charged by other payment providers.

How to cancel?

Before you cancel, please reach out to us at DanielDMusicStore@yahoo.com if we can help you in any way to set up your Membership account with the store or the app.

If you wish to cancel regardless DO NOT sens us a message on facebook, we are not able to track these messages. To cancel please visit http://DanielDMembers.com an sign in with the email you used to sign up for your Membership and the password stayhumble1